This Return & Refund Policy applies to all purchases made from Jay Textiles through our website, https://www.jaytextiles.com, or through any other authorized sales channel, including retail purchases.
By placing an order with us, you agree to the terms of this Return & Refund Policy.
1. Return Policy
We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition as when you received it.
- The item must be unused, unworn, and unwashed.
- All original tags and labels must be attached.
- The item must be returned in its original packaging.
- A valid receipt or proof of purchase must be provided.
To request a return, please contact us using the details below:
Email: jaytextiles2026@gmail.com
Phone: +91 99521 95940
Once your return request is approved, the product should be sent to:
Jay Textiles
150/3, Amman Kovil North Street
Athikulam, Srivilliputhur
Tamil Nadu – 626125
India
2. Offer and Clearance Sale Products
Products purchased during promotional offers, discounts, clearance sales, or special sale events are not eligible for return, exchange, or refund, unless the item received is damaged, defective, or incorrect.
3. Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A defective product
- An incorrect product
You must notify us within 3 days of receiving your order.
To help us verify your claim, a parcel opening video is mandatory. The video should clearly show the unopened package being opened and the condition of the product inside.
Claims for damaged, defective, or incorrect items may not be accepted without a parcel opening video.
4. Exchange Policy
If you would like to exchange a product:
- Submit an exchange request within 3 days of receiving your order.
- The product must meet all return eligibility requirements.
- Once your return request is approved, you may place a new order for the desired product.
This process helps ensure faster order processing and replacement.
5. Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, worn, or washed.
- Products returned without their original packaging or tags.
- Products damaged due to customer misuse or improper handling.
- Products purchased during offer, clearance, or promotional sales (unless damaged, defective, or incorrect upon delivery).
6. Refund Policy
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility requirements.
If your return is approved:
- Your refund will be processed to your original method of payment.
- Refunds are generally processed within 10 business days after approval.
- Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
7. Shipping Charges
- Original shipping charges (if any) are non-refundable, except in cases where an incorrect, damaged, or defective product was delivered.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
8. Order Cancellation
Orders may be cancelled only before they are processed or shipped.
If your order has already been dispatched, it cannot be cancelled. In such cases, you may request a return after receiving the product, subject to this Return & Refund Policy.
9. Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:
Jay Textiles
Address:
150/3, Amman Kovil North Street
Athikulam, Srivilliputhur
Tamil Nadu – 626125
India
Phone: +91 99521 95940
Email: jaytextiles2026@gmail.com
Website: https://www.jaytextiles.com